Support

Set up delivery

1. Open Settings → Connections and connect both Slack and Google.
2. In Locations, choose your spreadsheet and map each Shopify fulfillment location to a Slack channel and Sheet tab.
3. Turn on Post order updates to Slack for the locations that should send messages.
4. Choose Save and test delivery. This saves the location, posts a sample Slack message and writes then removes a temporary Sheet row.

Shopify determines fulfillment locations. Seto follows those assignments; it does not change Shopify routing rules.

Why are messages or rows missing?

Check Overview for disabled Slack messages and delivery issues. In Activity, search the order number to see its delivery attempts, assignments and alerts together. Acknowledging an alert keeps it open until you resolve it.

Confirm that the location has a channel and Sheet tab, and invite the app to private Slack channels. Reconnect an account in Settings → Connections if access has expired, then run a location delivery test.

Turning Slack messages off for a location leaves Google Sheets updates running. A saved delivery test records a past success; it does not guarantee that access is still available.

Notification timing and shipping labels

Settings → Notifications and shipping labels controls the delay before routing, @channel mentions, the issue channel, and shipping display labels. A delay of zero means no intentional wait. Shipping labels change the text shown in Slack and Google Sheets; they do not change Shopify shipping rates or fulfillment assignments.

Plan allowance and retries

Each order counts once per billing cycle. When your allowance is reached, review Billing to change plans or wait for the next cycle. Once allowance is available, retry blocked delivery attempts from Activity. Contact support if you need more capacity than the available plans.

After correcting a delivery problem, retry its attempt in Activity. Refresh order assignments when you need Seto to check Shopify again; this can update Slack messages and Sheet rows.

Contact

For help with Seto Fulfillment Alerts from the Shopify App Store, contact info@setostudios.com. You can also use Shopify admin or the Shopify App Store Get support link, which routes to our valid support email.

What to include

• Your myshopify.com store domain.
• The affected fulfillment location or location mapping.
• The Slack channel and Google Sheets tab you expected to update.
• Any relevant order number, webhook delivery status, job timestamp, or screenshot.

Routing priority

If fulfillment routing is currently blocked, include the phrase urgent routing outage in the subject or first line so we can triage webhook delivery, worker processing, Slack delivery, and Google Sheets updates first.

Support scope

Support covers app installation, Shopify fulfillment routing, Slack notifications, Google Sheets updates, billing questions, and privacy requests related to Seto Fulfillment Alerts.

For billing or refund questions, contact us by email or through Get support. For privacy requests, include the request type and Shopify shop domain so we can route it through the app data request and deletion process.